Terms and conditions
Terms and Conditions
Edutainment Group LLC ("us", "we", or "our") operates the X Labs and the website www.xlabs.ch
By agreeing to let your child join our workshop or paying for a workshop, parents accept these terms and conditions.
“Workshop” in the Conditions outlined here refers to any workshop, training course, event, birthday party or holiday program organized by X Labs if not called differently in the description of the activity.
1. Contract Formation
These Terms and the confirmation of your booking set out the agreement in full between us relating to your booking.
1.1. Once X Labs has confirmed your workshop booking in writing, you are bound by these Terms and you can only cancel your booking as detailed in clause 5.
1.2. If you have any doubts about your child’s abilities to participate in the workshop, please write to us to clarify before booking.
1.3. Free workshops are also subject to the same conditions as listed below.
2. Booking process
- 2.1. Available workshops are listed online on our web page
- 2.2. Parents should use the online payment system to book the workshop.
- 2.3. Offline bookings are accepted by email only. The same information should be provided as required in the online form.
3. Fees and payment
3.1. Workshop fees and paid options are listed on our website.
3.2. We reserve the right to change any prices, services or content of a workshop before we enter into a contract with you.
3.3. A non-refundable deposit of the amount stated in the workshop description is required to confirm the booking.
3.4. If the required deposit payment for offline bookings is not received by the specified date, we reserve the right to consider the booking cancelled.
3.5. The receipt of the deposit does not imply acceptance of a booking. We will confirm our acceptance of your booking by email or in writing. As soon as you receive this confirmation from us, this agreement comes in force.
3.6. The total cost of the workshop is to be paid before or after the workshop.
4. Workshop content
4.1. All workshops are constantly updated and modified. The type of workshops we offer requires flexibility and the actual content depends on the age of the participants and their cognitive and manual abilities.
4.2. The workshop description must be taken as an indication of what may take place during the workshop, but it is not X Labs's contractual obligation.
4.3. We reserve the right to replace some experiments and/or distributed gifts in case of a shortage of any required reagents, materials or consumables.
4.4. The replacements described in section 4.3 will not result in the reduction of the workshop duration.
4.5. In case of content or workshop theme modification, there can be no additional payments or compensation under any circumstances.
5a. Cancellation by the client
1. Any cancellation by the client must be made in writing by email.
2. The deposit paid by the client for the workshop is not refundable but may be exchanged for a voucher of 100 % of the amount paid in case of the notification at least 14 days prior to class start.
3. Upon request of the client, X Labs can change once the date and time of the workshop, subject to availability.
4. In the event of any dispute, X Labs reserves the right to make the final decision.
5b. Cancellation by client (Camps):
Regardless of the camp booked, any cancellation must be made in writing (e-mail) to info@xlabs.ch. In all cases (except the accident or ilness of the child confirmed by medical certificate), an amount of CHF 50 (administration fee) will be retained or invoiced. A cancellation by the participant will result in the collection of cancellation fees, per registration file, according to the scale below:
1. More than 30 days before the start of the activity 50 CHF per person retained for administrative costs only.
2. Between 30 days and 10 days before the start of the activity: 50% of the total price.
3. Between 10 days and 0 days before the start of the activity or when the activity has already begun, 100% of the activity will be retained or invoiced.
4. In case of illness or accident of the child and only on presentation of a medical certificate, a refund will be granted.
6a. Cancellation by X Labs (except for birthday parties)
1. X Labs reserves the right to cancel a workshop if there is an insufficient number of participants.
2. Should an alteration or cancellation become necessary, you will have the choice of accepting the change, taking an alternative workshop or withdrawing from the contract and receiving a full refund from X Labs.
3. Under no circumstances, can there be additional payments or compensation from us in case of a workshop cancellation.
4. If the age of a child participating in the workshop does not correspond to the age range specified for the workshop, X Labs has the right not to let this child join the workshop or request an adult to supervise this child or to cancel the booking if the whole group does not meet the age requirement. The final admission is decided by X Labs.
6b. Cancellation by X Labs (Camps)
1. Camps require a minimum number of enrolments to operate – if this has not been reached you will be notified by email 7 days in advance and refunded in full.
2. In the event that X Labs must cancel a camp (such as unforeseen staffing emergencies) the customer will have the option to have a full refund or a voucher for a future service.
3. If the age of a child participating in the camp does not correspond to the age range specified, X Labs has the right to cancel the booking without refund.
4. If a participant demonstrates harmful or extremely disruptive behaviour towards other participants, staff or themselves X Labs reserves the right to withdraw their place at camp without refund.
7. Security
7.1. Should any participant misbehave or cause a disturbance affecting the workshop, the participant will be warned at first. If the participant continues misbehaving, he/she will be excluded from the workshop for some time to let the child get quiet. We must make sure that no one’s behaviour is dangerous for the rest of children. In case of expulsion of any participant, workshop fees will not be refunded.
7.2. Children will always be under supervision of the workshop mediators. However, should accident or damage be caused by a child during the workshops, the costs will be covered by the parents’ accident insurance or directly by the parents.
7.3. Any fees due to damage or loss of property done by the participants will be charged to the parents.
7.4. X Labs always seeks to run workshops in a safe manner. However, parents should accept that in some workshops children are exposed to tools that can cause an injury, e.g. hot soldering iron, sharp objects, etc.
7.5. X Labs and its mediators are insured for the civil responsibility during the workshops in case of the participants’ injuries or equipment failure.
7.6. X Labs is not responsible for thefts (clothes, money, jewellery, computers, mobile phones, etc.).
8. Materials and Intellectual Property
8.1. The copyright and other intellectual property in the presentations, training materials, documents or other materials prepared by X Labs and given to you or used in the Workshop (“the Materials”) are and remain X Labs’s property.
8.2. The Materials provided in the Workshop are made available on the strict condition that they are not circulated, reproduced, amended, altered or made available to any other party or individual for any purpose without the prior written agreement of X Labs.
8.3. X Labs may prohibit you from making any further use of the Materials if X Labs has reasonable grounds to believe that you are breaching the restrictions imposed in any part of this clause.
9. Force-majeur
9.1. Neither X Labs nor the client shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement to the extent, and for so long as, such failure or delay is caused by or results from causes beyond the reasonable control of the affected party including but not limited to fire, floods, embargoes, war, acts of war, acts of terrorism, insurrections, riots, civil commotions, strikes, lockouts or other disturbances, acts, omissions or delays in acting by any governmental authority or the other party.
10. Privacy
10.1. Any personal information you share with us, including email or mailing addresses, is kept private. It is collected and used according to our Privacy policy.
10.2. When you make a booking online, by email or by phone and/or submit the contact form, we collect personally-identifiable information, including your name, e-mail address, and phone number. We collect personal information to facilitate the order process to enable us to facilitate smooth running of the Workshop.
10.3. If you subscribe to the newsletter service, we collect your e-mail address for the purposes of informing you about the upcoming events and other related news.
10.4. From time-to-time, X Labs sends mail and email to the participants and subscribers. Should not you wish to receive mailings from X Labs, please notify us that you wish to unsubscribe, and you will be removed from our mailing list.
10.5. Any personal information you share with us, including email or mailing addresses, is kept private. We maintain a strict “No-Spam” policy that means that we do not intend to sell, rent, or give your email or mailing address to a third party.
10.6. Workshops may be photographed or videotaped by the press, media organizations as well as X Labs. By attending a workshop, you give your permission for images taken during the workshop to be used by X Labs without time limitation or compensation. Photos and videos serve purposes of advertising and promotion. We assure you that all the collected materials will be used within the law. If you do not want your child or group to be photographed or videotaped, please inform X Labs in a written form before the workshop.
10.7. Your information is, out of necessity, shared with payment providers when you enter and pay for your order. X Labs cannot be held responsible for any misuse of a theft of personal information due to a third party service provider.
10.8. We do not retain any credit card information that you may provide.
10.9. Although we try to manage your data with security in mind, it is possible that security can be breached, especially by determined entities. X Labs cannot be held responsible for any personal information lost or made public nor for any subsequent damages.